JOB OVERVIEW
As a customer service representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You need to be patient, highly communicative and be excited and willing to help clients.
DUTIES AND RESPONSIBILITIES
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Go beyond his limit to engage and satisfy customers
Follow company’s communication procedures and guidelines
SKILLS AND REQUIREMENTS
Outstanding customer service skills
Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
Proficient in time management and multi-tasking
Must be able to work flexible hours
Strong attention to details
To excel at client service
Proficient in Microsoft Word, Excel and Outlook.
Ability to learn dispatch and scheduling applications
Ability to sit for extended hours in an office environment
