CUSTOMER SERVICE REPRESENTATIVE JOBS IN UNITED STATES

JOB OVERVIEW

As a customer service representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You need to be patient, highly communicative and be excited and willing to help clients.

DUTIES AND RESPONSIBILITIES

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Go beyond his limit to engage and satisfy customers

Follow company’s communication procedures and guidelines

SKILLS AND REQUIREMENTS

Outstanding customer service skills

Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation

Proficient in time management and multi-tasking

Must be able to work flexible hours

Strong attention to details

To excel at client service

Proficient in Microsoft Word, Excel and Outlook.

Ability to learn dispatch and scheduling applications

Ability to sit for extended hours in an office environment

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